Effective Date: 25/06/2026

At Simply Rhonda, we create thoughtfully curated experiences, private events, luxury travel arrangements, and elevated lifestyle products with care and attention to detail. Because many of our services are customized and reserved specifically for each client, our cancellation terms are designed to protect both your booking and our planning time.

Please review this Cancellation Policy carefully before making a booking or purchase.

1. Experience and Event Bookings

All bookings for private celebrations, exclusive events, custom experiences, workshops, wellness events, and luxury travel services are subject to this Cancellation Policy.

Because our services are personalized and often require advance planning, vendor coordination, and reserved time, cancellations may affect your eligibility for a refund.

Cancellation by the Client

If you need to cancel your booking, please notify us in writing as soon as possible at rhonda@simplyrhonda.org.

The amount refunded, if any, will depend on:

• how far in advance you cancel,
• whether planning work has already started,
• whether third-party vendors have been secured or paid,
• and whether your booking included a non-refundable deposit.

Suggested refund structure:

• 30 or more days before the event: [Insert refund amount or percentage]
• 15 to 29 days before the event: [Insert refund amount or percentage]
• Less than 15 days before the event: [Insert refund amount or percentage]
• Less than 7 days before the event: No refund

If your booking includes a deposit, the deposit may be non-refundable unless otherwise stated in writing.

Rescheduling

If you would like to reschedule instead of cancel, we will do our best to accommodate your request, subject to availability.

Rescheduling may be allowed if:

• you contact us at least [Insert number] days before the scheduled date,
• the new date is available,
• and no non-refundable costs have already been incurred.

Additional charges may apply if vendors, travel arrangements, or event details must be changed.

No-Shows and Late Cancellations

If you do not show up for your scheduled service or cancel after planning has already been finalized, the booking may be considered a no-show and may not be eligible for a refund.

2. Luxury Travel Arrangements

Travel-related bookings may involve additional terms from hotels, airlines, transport providers, and third-party vendors.

Because travel services often require advance deposits and non-refundable reservations, cancellations may be subject to:

• supplier cancellation rules,
• administrative fees,
• and non-refundable planning or booking charges.

Refund eligibility will depend on the policies of the relevant travel providers and the timing of the cancellation request.

3. Product Purchases

For products purchased through our shop, including fragrance items, candles, room sprays, or other lifestyle products, the following rules apply unless otherwise stated:

• Returns are accepted within [Insert number] days of delivery
• Items must be unused, unopened, and in original packaging
• Sale items, final sale items, and personalized items may not be returnable
• Shipping costs are non-refundable unless the return is due to our error

If an item arrives damaged or defective, please contact us within [Insert number] days of delivery with your order number and photos of the issue.

4. Refund Processing

If a refund is approved, it will be issued to the original payment method where possible.

Please allow [Insert number] business days for processing after approval.

Any bank or payment processor delays are outside our control.

5. Force Majeure

We are not responsible for cancellations, delays, or changes caused by events beyond our control, including but not limited to:

• severe weather,
• natural disasters,
• power outages,
• government restrictions,
• illness,
• venue closures,
• vendor failures,
• or other emergencies.

In such cases, we may offer a reschedule, credit, or alternative solution depending on the circumstances.

6. Changes Made by Simply Rhonda

If we must cancel or change a booking due to unforeseen circumstances, we will notify you as soon as possible and work with you to offer one of the following, when appropriate:

• a rescheduled date,
• a service credit,
• or a refund, depending on the situation.

7. How to Request a Cancellation

To request a cancellation or reschedule, please contact us in writing:

Simply Rhonda
Email: rhonda@simplyrhonda.org
Phone: 713-302-1992

Please include:

• your full name,
• booking or order number,
• event date,
• and the reason for your request.

8. Policy Updates

We may update this Cancellation Policy from time to time. Any changes will be posted on this page with a revised effective date.